Shipping policy

Shipping Policy

Last updated: August 17, 2026

Thank you for purchasing from Mixiu Skin Lab. This Shipping Policy explains our order processing schedule, available delivery methods, shipping charges, tracking procedures, and how shipping-related concerns are handled.

1. Shipping Area

Mixiu Skin Lab currently ships to eligible addresses within the United States. International shipping is not available at this time.

The delivery options available for your location will be displayed at checkout. If no shipping method appears, we are currently unable to deliver to the address provided.

2. Order Processing

Orders are generally processed within 1–2 business days after payment and all required order information have been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the following business day.

Processing may take longer during holidays, promotional events, periods of high demand, or when an order requires additional verification.

3. Shipping Methods and Fees

Customers may select from the following delivery options:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Transit time begins after the package has been processed and transferred to the shipping carrier.

Including processing time, the estimated total time from order confirmation to delivery is:

Standard Delivery: Approximately 4–7 business days
Expedited Shipping: Approximately 3–5 business days

Shipping charges and available methods will be shown before the customer completes payment.

4. Estimated Delivery Dates

All delivery timeframes are estimates and cannot be guaranteed. Delivery may be affected by severe weather, federal holidays, carrier disruptions, transportation problems, or other events beyond our reasonable control.

Expedited Shipping provides a shorter estimated carrier transit time but does not change the stated order processing period.

5. Order Changes and Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address.

Please contact us immediately if an order or address needs to be corrected. We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after processing has started.

Once a package has shipped, Mixiu Skin Lab normally cannot change its delivery address.

6. Shipment Confirmation and Tracking

After an order has shipped, the customer will receive a confirmation email containing available tracking information. It may take up to 48 hours for tracking activity to appear on the carrier’s website.

An order containing multiple products may occasionally be delivered in separate packages. Additional tracking numbers will be provided when available.

7. Processing Delays and Cancellation Rights

If we become unable to ship an order within the stated processing period, we will notify the customer and provide a revised expected shipment date.

The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required and cannot be obtained, the affected order will be canceled and promptly refunded.

8. Delayed, Lost, or Delivered Packages

If tracking has not updated for an extended period or a shipment appears lost, please contact us with your order number. We will review the shipment and assist with any available carrier investigation.

If tracking indicates that the package was delivered but it cannot be located, please:

Confirm the shipping address on the order.
Check the mailbox, porch, entrances, and surrounding area.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery information.
Contact Mixiu Skin Lab if the package remains missing.

We will make reasonable efforts to assist with the carrier’s investigation.

9. Damaged Shipments

If an order arrives damaged, contact us promptly and provide:

The order number
A description of the damage
Clear photographs of the affected product
Photographs of the packaging and shipping label

Please retain the product and all original packaging until the claim has been reviewed.

10. Returned-to-Sender Orders

A package may be returned because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts.

After the returned package is received, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from incorrect customer-provided information.

If the package was returned because of an error made by Mixiu Skin Lab, no additional reshipping fee will be charged.

11. Returns and Refunds

Returns, exchanges, and product refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.

12. Contact Information

For assistance with an order or shipment, please contact:

Trade name: Mixiu Skin Lab
Email: support@mixiuskin.store
Address: 3541 Aviara Ln, Oxnard, CA 93036, United States
Phone: +1 (805) 816-1546